They damaged my vehicle and did nothing about it

Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
Autonation Ford Scottsdale - They damaged my vehicle and did nothing about it
If you've ever purchased a new vehicle or had one serviced under warranty, you already know that most dealerships suck. It's the nature of the beast. Unfortunately AutoNation Ford Scottsdale is the Dyson of dealerships; they suck HARD. Over the last few years we've had both of our Fords serviced at this location after Chapman Ford left a bad taste in our mouths. Even though our experiences weren't the best, they eventually got the job done and kept our cars running; usually it was just a case of bad communication. However, after the *** that occurred over the past week we are done with AutoNation Ford and will never look back. I dropped off my Edge on a Friday as the Vista sunroof was acting sluggish and would no longer close all the way. For context, we had fully replaced the sunroof three years prior to the tune of $2800. Our hopes were that it just needed to be lubed and inspected, or that they could at least get it closed so that I could continue to drive the vehicle. Well fast-forward to the following Thursday, I haven't heard a word from them. I give them a call and find out that they haven't touched the vehicle as their 'trim' guys have been busy. They also claimed they were unable to reach me despite having two contact numbers that have zero missed calls. I was told they'll get to it and call me later. Naturally, I don't hear from them and call back the next day to find out that they can't fix it and can't get it closed. I tell them to make sure it's parked in a covered area as rain is in the forecast and I was assured that it would. I finally get down there the day after that to find that my car has indeed been left out in the rain with an open sunroof. My front floorboards are soaked, there's an inch of water in my cupholder, and water stains in my headliner. The plug of my car charger was left sitting in the water-filled cupholder which destroyed the cord and the charger itself. There were greasy fingerprints all around the interior near the sunroof. In hindsight I should have refused to take the car back, but I needed to get home ASAP. I immediately contacted them on the phone to discuss the situation and was told a service manager would get back to me soon. The service manager called about 30 minutes later and was sympathetic, but told me the dept. manager would be in touch on Monday to discuss how we could make things right. Monday has come and gone with no attempt to contact me, so I'm left to slam them on consumer sites in the hopes that nobody has to go through the same experience ever again. After 8 days in their hands, I spent $116 to have these clowns fix nothing and leave my car water-damaged, seriously affecting the trade-in value. Our plan was that if they couldn't get it fixed, we would not spend the money (now up to $4500 per a service advisor) to replace the sunroof again and trade it in for an F-150. Of course, after this mess, we were not dealing with AutoNation Ford Scottsdale again. My wife and I decided we would try a Subaru instead, and after a totally painless and dealership-free trade-in experience with AutoNation Subaru across the street (they gave us more than Carmax could offer, versus AutoNation Ford's embarrassing number from four months prior), we are now blissful owners of a new 2020 Impreza Sport. AutoNation Ford Scottsdale, seriously, shame on you guys. I gave you my money only to receive water damage and no repairs. Now, in turn, my money will go elsewhere. All I wanted was a refund and the cost to replace my phone charger; $150 would have made things right. You have now lost all of my future business and a sale on a new F-150, and I will make sure I let everyone know that AutoNation Ford Scottsdale sucks, Dyson-style.

User's recommendation: Avoid the service department and never trade in your vehicle here.

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#2519226 Review #2519226 is a subjective opinion of poster.
Autonation Repair
  • Service department
  • Sales department
New Reviewer

AutoNation Ford Scottsdale has "F" rating with BBB

AUTONATION FORD SCOTTSDALE HAS AN F RATING WITH THE BBB. Let me tell you my experience and you will understand why .When I finally got a raise at work , I decided it was time to get some heat and air conditioning . I have 3 stents, triple bypass, a defibrillator and a pacemaker, I didn’t want to go another summer driving 80 miles a day with no A/C . My credit sucked from the recession and that is how I ended up with these guys . They led me to their website and told me I could pick a vehicle off there from any local autonation and they would get it and bring it up to show it to me. We saw lots of trucks on line. But with a $2500 bad credit fee (don’t worry they add it to your loan) and 28% interest rate , most everything was cost prohibitive . The salesman I had went out of his way to find me something.. I agreed to look at 2004 Dodge Dakota with157,000 miles. I was told I had to agree to purchase the vehicle before I saw it and had 4 days or 150 miles to return it if I didn’t like it . We agreed on a payment and I was off to the finance Manager. This is where I met Mike , He offered me a Warranty and Gap Insurance , he offered me 6 more months on the loan for an extra $80.00 a month plus my payment . I asked him if it had unlimited mileage , he said it was good for 18 months and my truck qualified since it had less than 172,000 miles on it I thought it would be worth the extra money ($3000.00) in case the A/C went out , only reason I bought the truck and the warranty. I signed all the papers and expected to get copies back and had 4 days to cancel so I just minimally looked at them while signed the stack of them . But he never gave me a copies.. I drove the truck the 12 miles home and got CHECK ENGINE LIGHT , plug went bad , I called them and met my next friend Ryan Buis . Ryan is a phony as a $3.00 bill . Spouts the company line before he even thinks. He told me to fix it myself and he would pay me back . He agreed to fix, why you ask ? They had forgotten to take it through smog . I told him the back wheels had some sort of problem and the CD had grunge album shoved it and wouldn’t come out. So I got the truck back about 10 days later. Asked him about the wheels , said there was no problem , they sold the safest vehicles , ran like an old dodge truck he said . Well I drove the truck to work the next day at 5 am in the dark, with El nino rain poring down the truck would shake violently when I took my foot off the gas . When I looked at he rear wheel it was coming off and only had 2 studs remaining and both lug-nuts were almost off . Took 8 turns to get them back on . I called Mike again to see if I could get the warranty and get this fixed . Called all day left at least 3 voice mails Ryan fixed it after accusing me of having some one else work on it . They put new mags on it . Why you ask , because my rim was destroyed . I finally got the truck in good shape but the tags had run out, I was hit and run on and the nice policeman told me that my registration never had even been submitted. Seems the title was lost . I finally got my paperwork with my new tag . My warranty was for 18,000 miles , 18 months , just the engine and transmission. I had asked for my paperwork for months . Got it 42 days after I signed it . Fast forward to today 4 months later I 5000 miles left on a $3000.00 warranty that covers nothing. The A/C compressor went out , Ryan refuse to fix it , says he giving me a deal at $900.00. The other manager Tom Roberts is a bigger liar and *** than Ryan . I am to the hospital in the am for Heart Surgery and coming home in 114 degree heat with no A/C Thanks to Autonation Ford Scottsdale.
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#870771 Review #870771 is a subjective opinion of poster.
Phoenix, Arizona
  • Derrick
  • Ryan buis
  • Tom robertson
Reason of review
Warranty issue
Preferred solution
Full refund

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